Xerox Workcentre 6515 scanner has 'disappeared' after latest update

I am using a 2019 iMac running Monterey 12.7.1. I have had problems on and off for a while with the Xerox printer, but when it's working properly it's REALLY good, so I don't want to have to replace it unless absolutely necessary.


It's a multi-function print/copy/scan/fax printer (although I've never used the fax).


I have AirPrint turned on and so shouldn't need to physically download and install software updates (not sure if this also applies to firmware updates though?). However, the software version reported in the printer info has always remained the same as the original install from 2019. The print quality of the printer has got quite poor recently even though it has full CMYB cartridges etc.


So, I decided yesterday to download and install the latest Monterey drives on the Xerox website. It's actually made things worse and the scanner has 'disappeared' altogether! Something is obviously wrong and I don't know how to fix it, so any suggestions or help would be very welcome thank you :-)


…the Fax option (when I look at the printer in System Prefs>Printers & Scanners is also missing to, but I'm not bothered about that as I never use it… although it could be part of the problem?



iMac 27″

Posted on Apr 7, 2024 12:34 PM

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4 replies

Apr 7, 2024 1:41 PM in response to Janet_Nottingham

Sometimes, when one's AirPrint device seems to vanish, and while the device remains powered and networked, one must remove the entry in the Printers panel and re-add the device, allow Bonjour to rediscover it, select that found entry, and automatically configure the AirPrint service again before re-adding the device.


That macOS 12.7.1 is ages behind in updates from the current 12.7.4 and you really should consider applying the update and the attendant Safari update to 17.4.1.


Software Update on your 2019 iMac will show primarily Sonoma, but below Sonoma, there is:


Another update is available.

More Info…


Click that More Info… link and it will open a dialog showing Monterey 12.7.4 and probably by now, Safari 17.4.1. Select those and install. Sonoma will not get installed.

Apr 7, 2024 5:25 PM in response to Janet_Nottingham

Forget about the scanner. If you are having problem with the print quality, then it is a problem with the printer.


I have a similar printer and it's worked fine for years across all OS versions. I've never used it as a traditional scanner. I have it setup to scan to e-mail and that's so much easier than trying any traditional scanner method.


But it's the printing you should focus on. If that's not working, then there is something wrong with the printer. There is no point in wasting a lot of effort on something that can't be fixed.

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Xerox Workcentre 6515 scanner has 'disappeared' after latest update

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