Strange behaviour on iPhone XR with iOS 17.4.1

Recently my phone's screen takes longer to wake up when I touch it. Sometimes the screen does not wake up and I have to press the unlock button.


Unrelated: sometimes Files stops working across all apps. If I try to save a file, the app (any app) freezes. I have to restart my phone for Files to work again.


Finally, my phone will often turn itself back on after I shut it down.


Given the above, could my phone be infected with malware or are these potential issues in the latest iOS version?

Posted on Apr 8, 2024 2:42 AM

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Apr 8, 2024 3:04 AM in response to largeoakbear

Given that I use an iPhone XR running iOS 17.4.1, being aware that my (our) model was firstly released circa 6 years ago (consequently it cannot be as responsive as one of the latest models), I didn't notice your issues.

That said, there are 3 basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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Strange behaviour on iPhone XR with iOS 17.4.1

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