FaceID has stopping working - have taken all steps and still erroring

After the last software update was released, I have had persistent problems using FaceID in that it is not recognised. I’ve restarted the device, reset FaceID and redid it - that was problematic as well as it didn’t recognise my face was very clearly in the boundary marks.


After resetting FaceID, it worked for a couple of hours - and same problem is now being experienced.


iPhone 14plus running latest OS.

iPhone 14 Plus, iOS 17

Posted on Apr 8, 2024 11:51 AM

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Posted on Apr 8, 2024 11:54 AM

Here is how to troubleshoot that issue→If Face ID is disabled on your iPhone or iPad Pro - Apple Support. This is frequently a hardware problem, however; there’s a link in that article to contact Apple support.


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FaceID has stopping working - have taken all steps and still erroring

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