Missing Data Fitness App

I restored my iPhone from an iCloud backup and now for the entire month of march and the last two days of February my activity data is missing. I have an Apple Watch series 9 that tracks all my activity. In the Health app you can see the data with calories burned, exercise and stand minutes but it says no data at the top.

In the Fitness app you can even see the green dots that a workout was done but it just doesn’t show the data and thus my streak was broken. Does anyone have an idea why this could be?

Thanks for your help already!

iPhone 13 mini, iOS 17

Posted on Apr 9, 2024 12:24 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2024 12:31 AM

  1. Sometimes a simple app refresh can work wonders. Try force quitting both the Fitness app and Health app, then reopen them.
  2. A simple restart can sometimes resolve syncing issues. Restart your iPhone 13 mini and Apple Watch Series 9 and see if the data populates in the Fitness app.
  3. Make sure both Health app data syncing is turned on in iCloud. Here's how:
    1. Go to Settings > Your Name (Apple ID) > iCloud.
    2. Scroll down and check if Health is turned on.
  4. Unpair and Re-pair Apple Watch: If the above steps don't work, try unpairing and then re-pairing your Apple Watch with your iPhone. This will force a fresh sync and might resolve the data discrepancy. Be aware that this might erase your Apple Watch backup, so make sure you have a recent backup before proceeding (if possible).
  5. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  6. Reset Network Settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  7. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  8. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

Similar questions

2 replies
Question marked as Top-ranking reply

Apr 9, 2024 12:31 AM in response to Roxiasly1337

  1. Sometimes a simple app refresh can work wonders. Try force quitting both the Fitness app and Health app, then reopen them.
  2. A simple restart can sometimes resolve syncing issues. Restart your iPhone 13 mini and Apple Watch Series 9 and see if the data populates in the Fitness app.
  3. Make sure both Health app data syncing is turned on in iCloud. Here's how:
    1. Go to Settings > Your Name (Apple ID) > iCloud.
    2. Scroll down and check if Health is turned on.
  4. Unpair and Re-pair Apple Watch: If the above steps don't work, try unpairing and then re-pairing your Apple Watch with your iPhone. This will force a fresh sync and might resolve the data discrepancy. Be aware that this might erase your Apple Watch backup, so make sure you have a recent backup before proceeding (if possible).
  5. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  6. Reset Network Settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  7. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  8. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

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Missing Data Fitness App

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