SrAppleUser: my macbook air stopped working. Purcgased a year ago...no issues. Just connected for charging, afterwards would not start up...dead. Charging cable is working...is this a known issue

MacBook Air 13” M1 chip

MacBook, macOS 10.13

Posted on Apr 9, 2024 7:26 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2024 8:32 AM

If your MacBook won't boot, please try this to see if you can fix the issue for yourself


Check power connections

Make sure that your power cable is undamaged and plugged securely into your Mac and a working electrical outlet.

If your Mac has no built-in display, make sure that your external display is connected to power, connected to your Mac, and turned on.


Press and hold the power button

Press and hold the power button on your Mac for about 10 seconds. (Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.)

Then press and release the power button normally.


Unplug accessories

You could have an issue with one or more accessories or their cables. Unplug all accessories from your Mac, including printers, drives, USB hubs, and mobile devices. Then repeat step 2, above.

If you see something on your screen


If your screen shows a flashing question mark, circle with a line through it, or anything else, your Mac is turned on but isn't starting up:

If your Mac turns on but doesn't start up all the way


If you see nothing on your screen

If your Mac seems to be turned on but the screen remains blank, the issue could be software related:

If your Mac starts up to a blank screen


Contact us

If the issue continues or you need help with any of these instructions, contact Apple Support.


See this link for further reference

If your Mac doesn't turn on - Apple Support


2 replies
Question marked as Top-ranking reply

Apr 9, 2024 8:32 AM in response to Sues-Lititz

If your MacBook won't boot, please try this to see if you can fix the issue for yourself


Check power connections

Make sure that your power cable is undamaged and plugged securely into your Mac and a working electrical outlet.

If your Mac has no built-in display, make sure that your external display is connected to power, connected to your Mac, and turned on.


Press and hold the power button

Press and hold the power button on your Mac for about 10 seconds. (Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.)

Then press and release the power button normally.


Unplug accessories

You could have an issue with one or more accessories or their cables. Unplug all accessories from your Mac, including printers, drives, USB hubs, and mobile devices. Then repeat step 2, above.

If you see something on your screen


If your screen shows a flashing question mark, circle with a line through it, or anything else, your Mac is turned on but isn't starting up:

If your Mac turns on but doesn't start up all the way


If you see nothing on your screen

If your Mac seems to be turned on but the screen remains blank, the issue could be software related:

If your Mac starts up to a blank screen


Contact us

If the issue continues or you need help with any of these instructions, contact Apple Support.


See this link for further reference

If your Mac doesn't turn on - Apple Support


Apr 9, 2024 1:15 PM in response to WheelieNick

The charging cable is working, I tried multiple outlets ….nothing.

I tried all the recommended ‘button holding’…..nothing. It makes no attempt to start…..dark. It made no sense to me….never an issue, for one year and one day from purchase.

i had an ‘old MacBook’….it was purchased from a High School…they reburished it…I had it for over 10 years, until I really couldn’t update it….so I bought the new MacBook Air…..could never saw thus coming. Is there some fix from Apple??? Thank you!

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SrAppleUser: my macbook air stopped working. Purcgased a year ago...no issues. Just connected for charging, afterwards would not start up...dead. Charging cable is working...is this a known issue

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