Can’t sign in to apple id

my devices updated now no matter what account i enter i can’t sign in. I tried resetting my password, but I continue to get wrong email or password

iPad Air, iPadOS 17

Posted on Apr 10, 2024 8:49 AM

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Question marked as Top-ranking reply

Posted on Apr 10, 2024 9:07 AM

Was there ever a previous account on the device? Since you just updated it may be asking for that account as part of the activation lock feature. You do not say if it is hinting at a different ID.


If you can't connect or sign in to iCloud or your account, Apple has a list of things you can try in the document If you can't connect or sign in to iCloud - Apple Support


Is the iCloud server working? --> Apple - Support - System Status


If you are using a VPN, try turning it off and see if you can then log in. E.g., AppStore - Apple Community


If an item is greyed out or restricted, see this support article —> Use Screen Time on your iPhone or iPad - Apple Support


For more assistance try the iCloud Support web site --> iCloud - Official Apple Support


If you still have problems try official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support




1 reply
Question marked as Top-ranking reply

Apr 10, 2024 9:07 AM in response to ltracy716

Was there ever a previous account on the device? Since you just updated it may be asking for that account as part of the activation lock feature. You do not say if it is hinting at a different ID.


If you can't connect or sign in to iCloud or your account, Apple has a list of things you can try in the document If you can't connect or sign in to iCloud - Apple Support


Is the iCloud server working? --> Apple - Support - System Status


If you are using a VPN, try turning it off and see if you can then log in. E.g., AppStore - Apple Community


If an item is greyed out or restricted, see this support article —> Use Screen Time on your iPhone or iPad - Apple Support


For more assistance try the iCloud Support web site --> iCloud - Official Apple Support


If you still have problems try official Apple Support. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support




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Can’t sign in to apple id

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