IOS update 17.4.1 stuck on new iPhone 15. No status bar. Says "update requested". Tried deleting update and requesting it again. No change. Phone is 100% charged and is also connected to WIFI. Picked up this new phone this at 10 a.m. this morning. It's 2 p.m. and the update still says 'update requested' but doesn't show any update status.
I had the same issue with my new IPhone 15 Pro yesterday and was able to set up today successfully by following these steps (keep in mind I use windows PC)
1- Set up your phone without restoring data from cloud or another phone (3rd option)
2-Sign into your ID and access your phone
3- Open ITunes from PC, make sure iTunes has latest Update
4- Connect your new phone to laptop/PC to connect to ITunes
5- After IPhone is identified in ITunes it will either ask you to automatically update to new IOS or you will have to manually choose it from setting (it works either way)
6- After download is completed, it will automatically install it on your phone (it took me 40 min to complete, upgrade size was 8GB and my connection was slow)
7- After new IOS is successfully downloaded on your phone, make sure to check it from general, software update (it will state your phone has latest version)
8- Sign out of apple ID
9- Go to General, transfer or reset phone
10-Erase all content and settings and confirm
11- IPhone will restart again and restart the process of setting up the phone
12- choose the option of transferring data from your other iPhone or restore from cloud (I chose to transfer from my old iPhone)
That’s it.. it will transfer data successfully and not ask for IOS update again
TIPS..
1- If you have already downloaded the software and it’s stuck, make sure to delete it from iPhone storage before starting this process
2- If your download is painfully slow (2 or 3 hours) then reset network settings! It worked for me straight away
Good luck.
This worked for me, bypass all sign in and transfer options, go to settings download update, then factory reset your phone but keep eSIM then start new phone and transfer from old phone or icloud and it works. Thanks a lot Apple... thanks for posting! was driving me crazy!
connect your iphone to mac usb port and launch update from iTunes
Thank you. Had the same problem today with my new iPhone 15pro bought from carrier. After reading this forum and your post, connected my new phone to my MacBook and was able to select my phone and update to 17.4.1.. Then of course restore it from from backup.
THIS! This is what worked for me finally after trying for 2 days! I had to erase my new 15 PM and set it up bare bones then the update finally installed. Then erased the new phone again (keeping esim) and it finally worked! Thank you for this!
I had the same problem with my 5th gen iPad Air. Upgrading from my MacBook solved the problem. Now I have to see if I can update my Apple Watch that is stuck on preparing 10.4. Can’t hook it up to my MacBook. 😕
kylemcgeek Said:
"IOS 17.4.1 update stuck: IOS update 17.4.1 stuck on new iPhone 15. No status bar. Says "update requested". Tried deleting update and requesting it again. No change. Phone is 100% charged and is also connected to WIFI. Picked up this new phone this at 10 a.m. this morning. It's 2 p.m. and the update still says 'update requested' but doesn't show any update status."
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Try Updating using a Computer:
Refer to my user tip: How to Fix an iPhone in a Boot Loop - User Tip
I fixed my issue by connecting my new iPad to my MacBook and then using the laptop to download the update. Obviously only works if you have access to a pc.
And yes updating from MacBook fixed the problem-- so thank you for that suggestion-- even if that is not an option for everyone. Hope Apple figures out why the standard over-the-network update is not working from lower version of 17 up to higher version of 17. This is especially frustrating for someone who just bought a new phone and switched over from their old one, only to find out that they cannot upgrade the iOS.
I had the same problem.
I fixed it with connecting the iPhone 15 PRO MAX to my pc, open iTunes, pressed on Update iPhone in iTunes but also pressed update on the iPhone on the phone.
The phone somehow crashed and got in a state where it said that I HAD to connect it with a PC and restore the iPhone through it.
Simply did that. Connected it to my pc, clicked on restore iPhone in iTunes and updated it.
Easy
There seems to be a problem with the update server. You can wait until it is fixed, but I suggest contacting Apple Support. They may have a workaround, but even if they don’t it will still be logged, and that will perhaps goad Apple into fixing the problem. Go to Contact Official Apple Support
What’s worked for me as a Tmobile dealer is setting up the new phone, plugged in to power. Leave the old phone turned off. Set up the new phone delaying everything until later. Select “Tonight” for when to update the phone. When it gives you the screen to ask if you want to download it now, select that (not the cancel button).
Then factory reset. Then connect with old phone.
Just leaving this here for someone else.
Woke up with the phone stuck on apple logo, Volume up, volume down and power didn't work.
Here are some steps I did to bring it back to life
Connected to my windows computer (downloaded iTunes from Microsoft store)
- volume up-volume down and power button several times until iTunes recognized it
prompt to update or restore, (update did not fix it so I restored it)
Threw an error 1110,
Volume up - volume down and power button again until iTunes recognized it again and press restore,.
phone came back to life, now im restoring it from iCloud.
Same issue. Brand new phone. I bypassed the initial setup process without signing in with my Apple ID, per Apple Support’s guidance. Now unfortunately, I can only take calls and receive texts from the new phone.
Everything else, including typing this reply, on my old phone…
I had the same problem with my iPhone SE (not new) last night. I figured it would be okay when I got up this morning, but no. I shut down, restarted, and then reopened Settings, but it still said “Update requested.” Then, after a couple of minutes, just as I arrived here to see that many others were having the same problem, I looked back at my phone, and now it says “Preparing Update,” and the progress bar is moving. Fingers crossed…
Update… it is now installing the update!
Same problem, Apple. Brand new iPhone 15 bought today won't upgrade to iOS 17.4.1. Stuck on "Preparing Update..." for up to 6 hours so far and counting. Even after a hard reboot (vol up, down, hold power) it still won't advance through the process. Yes it's fully charged and plugged in and on WIFI. Help please!
IOS 17.4.1 update stuck
