Unlocking phone reported lost
Partner had an iphone which he lost on a train and eventually got a new one via insurance. In the meantime the service provider locked the phone as a security measure.
The phone eventually turned up but is locked and although I'd like to take it over as it's a newer model than mine I can't, do I have to contact the service provider to do this as they locked it in the first place?
iPhone 7, iOS 15