MS Word for Mac - Unable to save documents as PDF

I believe that after updating to macOS 14.4.1 (23E224), I am now unable to save documents as PDF using Microsoft Word 2021. This is the case for all types of Word documents including .docx and .dotx. Also, when clicking on 'Print', the Print option box does not pop up.


I've created new documents just for testing purposes, and it is giving me the same error message. It doesn't matter what the document actually contains (i.e., no special characters or formatting).


Error: "The document “Resume.docx” could not be saved as “Resume.pdf”. 


I have uninstalled all Office applications, removed the license, reinstalled Office applications and re-connected my license, however the same issue persists.


Is there a fix for this? I think I saw that this happened during previous OS updates, but I never came across an actual fix.


MacBook Air, M2, 2023

Microsoft Word for Mac, Version 16.83 (24031120)

MacBook Air 15″

Posted on Apr 12, 2024 9:15 AM

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Question marked as Top-ranking reply

Posted on Apr 12, 2024 9:59 AM

FoxFifth, you are a SAVIOR!!! -- It is insane how this unknown and simple action corrected both issues -- I can now save as PDF and also the Print dialogue box now pops up. THANK YOU!--


Apple menu --> System Preferences --> Printers & Scanners --> hold the Ctrl key and clicking on the white space dropped “Reset printing system”


 

11 replies
Question marked as Top-ranking reply

Apr 12, 2024 9:59 AM in response to FoxFifth

FoxFifth, you are a SAVIOR!!! -- It is insane how this unknown and simple action corrected both issues -- I can now save as PDF and also the Print dialogue box now pops up. THANK YOU!--


Apple menu --> System Preferences --> Printers & Scanners --> hold the Ctrl key and clicking on the white space dropped “Reset printing system”


 

Apr 12, 2024 9:48 AM in response to vloso

The following is from 2022 but may help: https://answers.microsoft.com/en-us/msoffice/forum/all/print-dialogue-not-opening-in-word-on-mac/937e5842-750c-44a9-a55c-9be4ae4a6752


There are also other discussions in that forum that may help.


In my previous reply I was talking about use the PDF option in the print dialog but I have now tested using File Save As to PDF and it is working for we with both new and existing documents.

Apr 12, 2024 9:32 AM in response to vloso

I'm not having that issue using the same version of Word and Sonoma.


Note - I was using File menu > Print and then choosing the PDF save option.


If you haven't already, you may want to also check and/or post to the Microsoft Word for Mac forum: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-msoffice_OfH-mso_OPMac?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=true&page=1

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MS Word for Mac - Unable to save documents as PDF

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