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watchOS 10.4 update is stuck on "Preparing...". Please advise.

I have tried powering on and off, both iPhone and Apple Watch. I see many others having the same problem.


Apple Watch SE (2nd generation)

Posted on Apr 12, 2024 9:40 AM

Reply
5 replies

Apr 12, 2024 10:25 AM in response to DougAllen33

Did you already try these suggestions?


...

Try these steps:


  1. Make sure that your Apple Watch is connecting properly to its charger
  2. Restart your Apple Watch.
  3. Restart your paired iPhone.
  4. Try again to update your Apple Watch.


If the update won't start:


  1. Open the Apple Watch app on your iPhone.
  2. Tap General > Storage.
  3. Delete the update file.
  4. Try again to update your Apple Watch.


...

copied from: Update your Apple Watch - Apple Support

Apr 14, 2024 9:22 AM in response to Ingo2711

This worked for me, eventually. Restarted phone, then looked for file to delete as instructed. Could not find the file so went ahead and restarted watch. I was taken back to the initial update start page and clicked download and install.


The install process started over, but during the preparing stage I got a notice that the install failed. I clicked ok and was returned to the start. I tried again and the install was successful.


Not sure why it finally worked.

watchOS 10.4 update is stuck on "Preparing...". Please advise.

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