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Cannot move the arrow on the screen

Mouse will not work to move the arrow to do anything


iMac (M3, 2023)

Posted on Apr 13, 2024 4:55 PM

Reply
4 replies

Apr 14, 2024 8:47 AM in response to greatgoats4

Ensure the mouse is charged.


If this is an Apple Magic Mouse, the charging cable can usually also be used to pair or re-pair the mouse with the iMac.


Try a different mouse. Wired, if you have a USB-C mouse, or with a USB-A to USB-C adapter and a USB-A mouse.


Un-pair and re-pair the mouse, and see if that clears this. To access the controls and enable mouse keys or pair or un-pair a mouse, use Control-F2 to open the Apple Menu, then arrow keys and return and escape and tab to navigate menus and controls.


You can set up a shortcut—as mentioned in the link above—to toggle mouse keys on and off.


If the mouse has failed, acquire another.

Cannot move the arrow on the screen

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