Account locked and Apple ID inactive

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Level 1

6 points

Account locked and Apple ID inactive

I am helping a family member with their iPhone setup. First I am asked to verify the Apple ID. When entering the password, an error message says "Apple ID is not active." So, I try to login via passkey using the iPhone, which gets me to another message "You must unlock your account before signing in."

Clicking on "unlock" takes me to the iforgot.apple.com where I enter all the necessary info only to get "This Apple ID is not active."

So, it's an endless loop. Using any kind of support services also requires to login using Apple ID. It's quite frustrating that Apple would not see these closed loops where a brand new iPhone user is brought to such frustration even having access to their new device.

iPhone 15 Pro Max

Posted on Apr 14, 2024 11:41 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

427,145 points

Apr 14, 2024 7:27 PM in response to rasangdu

You need to have Apple reactivate the account. Please contact official Apple Support for help with an "inactive" Apple ID. The people responding on this forum are Apple product users like yourself and cannot do anything with your account.

To reach Apple Support:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or by telephone at one of the numbers in this support article --> Contact Apple for support and service - Apple Support

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Answer 2

Niel

Community+ 2025

Level 10

741,299 points

Apr 14, 2024 11:43 AM in response to rasangdu

Click here and contact Apple Support from a different Apple ID if necessary. If the link won't work in your country, pick a method from this document.

(252418)

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Answer 3

rasangdu Author

Level 1

6 points

Apr 14, 2024 11:54 AM in response to Niel

I’ve tried it all. “Sorry…Apple Support is currently experiencing high demand…”

Too crappy service & support for a phone that costs this much. Feeling very frustrated and regretful of purchasing a new iPhone for my family member.

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Answer 4

rasangdu Author

Level 1

6 points

Apr 14, 2024 9:57 PM in response to Limnos

Following your first suggestion always leads to: “Sorry…Apple Support is currently experiencing high demand…”

For the second suggestion - no phone number or contact for my location - Azerbaijan.

[Edited by Moderator]

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Answer 5

rasangdu Author

Level 1

6 points

Apr 14, 2024 12:28 PM in response to rasangdu

I can’t even factory reset the new iPhone because it requires the Apple ID to disable “Find my..”

Basically, now I have an expensive brick.

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Answer 6

rasangdu Author

Level 1

6 points

Apr 14, 2024 9:52 PM in response to Niel

Your suggestions don’t work. Anything on the web from Apple requires an Apple ID. So, any and all Apple support urls are useless. Plus, there’s no phone number to call for my country.

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Account locked and Apple ID inactive

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