itunes was not working on my Microsoft Surface machine. I deleted the itunes program and reinstalled it. Now I get the statement "The file iTunes Library.itl" canno be read because it was created by a newer version of iTunes. And, nothing! I do not get to reload my files into iTunes. iTunes simply dies. Can someone suggest what I should do?
Windows, Windows 6
It is possible that a corrupt preference file may cause iTunes to fail at launch with one of these errors:
It may be worth trying the shift-start-iTunes method (option on a Mac) to actively select the .itl file that should contain your library. If you still get the error message try Repair security permissions for iTunes for Windows and/or check for interference from anti-virus software.
For more info, see:
Empty/corrupt iTunes library after upgrad… - Apple Community
BTW, are you really using Windows 6 as you tag suggests? If so, that old version may also be causing the problem and you should upgrade.
Another useful resource is the Removing and reinstalling iTunes and other software components section in:
Troubleshooting issues with iTunes for Wi… - Apple Community
It is possible that a corrupt preference file may cause iTunes to fail at launch with one of these errors:
It may be worth trying the shift-start-iTunes method (option on a Mac) to actively select the .itl file that should contain your library. If you still get the error message try Repair security permissions for iTunes for Windows and/or check for interference from anti-virus software.
For more info, see:
Empty/corrupt iTunes library after upgrad… - Apple Community
BTW, are you really using Windows 6 as you tag suggests? If so, that old version may also be causing the problem and you should upgrade.
Another useful resource is the Removing and reinstalling iTunes and other software components section in:
Troubleshooting issues with iTunes for Wi… - Apple Community
Thank you so much! It was a hidden file. There was the new one and and old one that had been relabeled. I changed the labels and everything works! And, no I am not using Windows 6. I am using windows 10 but the options provided were (a) windows 5 (b) windows 6 or (c) don't know. I guess I should have checked "don't know" but did not like that option either.
All seems to be working perfectly. You gave me the incentive to search more deeply and I found the files.
Thanks again.
You're welcome.
iTunes complains that "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes.
