Unlocking a locked note created from old iPhone by using Face ID in new iPhone cause the note app to hang.

I used the notes app on my old iPhone X.

Recently I transfer my iPhone X to a new iPhone 11 Pro Max. IOS Version: 17.4.1


When I was trying to unlock the locked note created from my old iPhone X using my face ID, and after verifying my face ID, the screen freezes and I am unable to click anywhere, the note app hang.

I had tried to closed and reopen the Note app, still the same errors occurring when I try to unlock locked notes with face ID.


I can still access all the other notes that are not password protected. Only the locked note open with the password protection is causing this crash.

I also tried restarting my phone and check for the latest IOS update, still same issue.


Could someone please assist me to fix this issue with the notes app? It hang as in below.


Thank you.

iPhone 11 Pro Max

Posted on Apr 15, 2024 1:12 AM

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Unlocking a locked note created from old iPhone by using Face ID in new iPhone cause the note app to hang.

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