today i relized i had no icloud space left in my phone so i went and bought 50GB because before i bought those 50gigabytes i had used up all 5. when i bought them i went to check something and my phone was saying it had no icloud storage at all so now i have no storage and i can’t update my phone and you guys just scammed me.
[Re-Titled by Moderator]
iPhone 12 mini, iOS 15
Some possibilities:
Restart your phone. This solves lots of problems.
Restart your iPhone - Apple Support
Make sure your phone is logged into your iCloud account (in Settings, tap the top line with your name).
If you are logged in, try logging out of iCloud and then logging back in.
Log into iCloud from a web browser www.icloud.com
Then click on the circle at the top right (that apparently is supposed to suggest a person) and then choose iCloud Settings. This will show you your plan, presumably 50 GB, so you can see if the purchase went through.
Beyond that, i don't know what to suggest aside from going to the Apple Support Page. There is a link there to get more personal support.
By the way, this is a forum for Apple users to try to help each other. No one here is an Apple employee, as far as I know, and the company does minimal monitoring. Apple does have a feedback page:
Some possibilities:
Restart your phone. This solves lots of problems.
Restart your iPhone - Apple Support
Make sure your phone is logged into your iCloud account (in Settings, tap the top line with your name).
If you are logged in, try logging out of iCloud and then logging back in.
Log into iCloud from a web browser www.icloud.com
Then click on the circle at the top right (that apparently is supposed to suggest a person) and then choose iCloud Settings. This will show you your plan, presumably 50 GB, so you can see if the purchase went through.
Beyond that, i don't know what to suggest aside from going to the Apple Support Page. There is a link there to get more personal support.
By the way, this is a forum for Apple users to try to help each other. No one here is an Apple employee, as far as I know, and the company does minimal monitoring. Apple does have a feedback page:
There is no iCloud scam that Apple does. It is pretty simple, you get 5GB for free or pay 99 cents (US) to get an additional 50GB.
Now if you are having trouble accessing your iCloud, you can post a screenshot to see what is showing at Settings > [name on top] > iCloud. Also make sure that your Apple ID at Settings > [name on top] > Subscriptions is the same as your iCloud Apple ID.
You also have the option to contact Apple directly:
If the storage increase doesn’t show immediately, restart the iPhone, and check again.
PS: We’re not the “you guys” that you seem to think we are. We’re other users, like you. Not Apple.
What does buying iCloud storage have to do with not being able to update your phone?
You do realize that buying iCloud storage does not give you more storage space on your phone, right?
Additional purchased iCloud storage not showing on iPhone
