iCloud storage issue on iPhone

i payed for the 3.99 thing for more storage and it still says i don’t have storage and i don’t have barely any apps or pictures


my dad also payed for the 0.99 for more storage for me and it still said i didn’t have it


[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Jan 23, 2025 10:09 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2025 10:20 AM

When you pay for storage, you are paying for iCloud Storage. You CANNOT add memory to an iPhone. Once purchased, the memory on your phone is fixed for as long as you own it. Read this to understand the difference between device and iCloud Storage --> What's the difference between device storage and iCloud storage? - Apple Support


All buying more iCloud Storage was to let you sync more data with iCloud, which you may not have needed to buy.


If you're out of memory on your iPhone, you have to delete things you don't need or use to free up space. Since you say you barely have any apps or photos, open Settings > General > iPhone Storage. What does it show for System Data all the way at the bottom? Also check all other categories as they populate. For example if you deleted photos, did you remove from the Recently Deleted folder?

1 reply
Question marked as Top-ranking reply

Jan 23, 2025 10:20 AM in response to bailey0348

When you pay for storage, you are paying for iCloud Storage. You CANNOT add memory to an iPhone. Once purchased, the memory on your phone is fixed for as long as you own it. Read this to understand the difference between device and iCloud Storage --> What's the difference between device storage and iCloud storage? - Apple Support


All buying more iCloud Storage was to let you sync more data with iCloud, which you may not have needed to buy.


If you're out of memory on your iPhone, you have to delete things you don't need or use to free up space. Since you say you barely have any apps or photos, open Settings > General > iPhone Storage. What does it show for System Data all the way at the bottom? Also check all other categories as they populate. For example if you deleted photos, did you remove from the Recently Deleted folder?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud storage issue on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.