Unlocking an ipad with touch screen isnt working

I used an iPad pro 2018 11 inch 256 GB cellular model. That ipad's touch broken a year back. But small part of the right side touch is working. I used it with mouse. Now my mouse is disconnected and i could't be able to type the password. Face id require password because i did't use my ipad for more than 24hrs. Is there any way to unlock my ipad or connect a mouse without logging in?

I have a Mac and iphone with same apple id.

iPad Pro

Posted on Apr 16, 2024 5:13 AM

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Question marked as Top-ranking reply

Posted on Apr 16, 2024 5:31 AM

If your iPad requires you to input the device Passcode, this must be entered via the iPad's touch screen. To be clear, the device Passcode (when required) cannot be entered using an external keyboard.


If the iPad screen is damaged or broken - and you cannot enter the Passcode - your iPad will require repair or replacement.

iPad Repair & Service - Apple Support


For information, as documented by Apple in its Security Guide, with TouchID or FaceID enabled, you device Passcode is reportedly required in the following circumstances…


A passcode or password is also required if the device is in any of the following states:

• The device has just been turned on or restarted

• The user has logged out of their Mac account (or hasn’t yet logged in).

• The user hasn’t unlocked their device for more than 48 hours.

• The user hasn’t used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn’t used a biometric to unlock their device in

4 hours.

• The device has received a remote lock command

• The user exited power off / Emergency SOS by pressing and holding either volume button and the Sleep/Wake button simultaneously for 2 seconds and then pressing Cancel.

• There were five unsuccessful biometric match attempts (though for usability, the device might offer entering a passcode or password instead of using biometrics after a smaller number of failures).

When Face ID with a mask is enabled on an iPhone, it’s available for the next 6.5 hours after one of the following user actions:

• Successful Face ID match attempt (with or without a mask)

• Device passcode validation

• Device unlock with Apple Watch

Any of these actions extends the period by an additional 6.5 hours when performed.




1 reply
Question marked as Top-ranking reply

Apr 16, 2024 5:31 AM in response to harirhaam

If your iPad requires you to input the device Passcode, this must be entered via the iPad's touch screen. To be clear, the device Passcode (when required) cannot be entered using an external keyboard.


If the iPad screen is damaged or broken - and you cannot enter the Passcode - your iPad will require repair or replacement.

iPad Repair & Service - Apple Support


For information, as documented by Apple in its Security Guide, with TouchID or FaceID enabled, you device Passcode is reportedly required in the following circumstances…


A passcode or password is also required if the device is in any of the following states:

• The device has just been turned on or restarted

• The user has logged out of their Mac account (or hasn’t yet logged in).

• The user hasn’t unlocked their device for more than 48 hours.

• The user hasn’t used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn’t used a biometric to unlock their device in

4 hours.

• The device has received a remote lock command

• The user exited power off / Emergency SOS by pressing and holding either volume button and the Sleep/Wake button simultaneously for 2 seconds and then pressing Cancel.

• There were five unsuccessful biometric match attempts (though for usability, the device might offer entering a passcode or password instead of using biometrics after a smaller number of failures).

When Face ID with a mask is enabled on an iPhone, it’s available for the next 6.5 hours after one of the following user actions:

• Successful Face ID match attempt (with or without a mask)

• Device passcode validation

• Device unlock with Apple Watch

Any of these actions extends the period by an additional 6.5 hours when performed.




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Unlocking an ipad with touch screen isnt working

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