How to report my stolen iPhone and secure my Apple Pay account?

I want to report my stolen phone which it was 2month ago and now I received massage from apple pay on my last phone which it was 14 promax.

2,3 months ago some one stole my phone (14promax) and at that moment i just lock my phone by find my phone,unfortunately my last phone it doesn't have insurance , now ,some days ago I received 2 massage from apply pay alert that some one wants to use my apple id to sign in to my Icloud on the iphone that i used before. I dont wanna to remove my device anymore because as i said that phone was stolen from me and my all detail its on that phone . The guy which stolen from me texted me to remove the device which i dont want to do that anymore .


these are the massage that :


these are the massage that I have got from someone about my last phone (14 promax)



-Now, the massage from apply pay :



[Edited by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Apr 17, 2024 4:12 AM

Reply
5 replies

Apr 17, 2024 5:52 AM in response to samin212

I guess what we know for sure is that this person did have access to your phone number, email address or other contact information. For certain the individual is not able to effectively use your stolen iPhone effectively due to it’s being tied to your Apple ID. This person has also made it clear that they wish to frighten you into doing what they requested. I think the first thing I would try is follow the lost phone process again and try erasing all content remotely. No matter what, I would not do what they are asking!

Apr 17, 2024 7:49 AM in response to samin212

No, if you follow the Apple process for a stolen or lost iPhone it will delete your data but will not free up the phone for use. The important thing is protecting your data. We really have no way of knowing over all this time what the condition of the iPhone actually is. On your new iPhone on the current iOS release you can now select extra protections keeping anyone else from accessing your iPhone data.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to report my stolen iPhone and secure my Apple Pay account?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.