SMS failed to send to Apple Support
Texts and calls to any other number work fine, but not to Apple Support. It just says not delivered.
Question marked as
Apple Support does not utilize SMS.
Apple’s formal support can be reached several ways:
- You can provide feedback to Apple at→ Product Feedback - Apple where your issue or suggestion will be recorded, but you will not get a reply
For personalized support:
- Click on “Support” at the top or bottom of this page
- Go to Contact Official Apple Support
Note that both of the above have options to receive a callback or chat
- Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your phone
- Call Apple Support; the phone numbers are in this link→Contact Apple for support and service - Apple Support
- Make a Genius Bar appointment at an Apple Store→Genius Bar Reservation and Apple Support Options - Apple
- Find an Apple store or Apple partner service provider→Find Locations
About the only communications methods not used by Apple support is inbound email or text, probably because the volume would be overwhelming, and separating the wheat from the chaff (or, to us engineers, a poor signal to noise ratio) would be almost impossible.