iPhone 14 Pro losing cellular signal when hot

My iPhone 14 Pro loses cellular connection every time it gets hot. When browsing web on Safari, using FaceTime or editing RAW photos in the Photos app the device gets very hot in under a minute and losses cellular connection - it’s able to reconnect when it cools down, but this takes 10 to 15 minutes: it’s getting hotter even if I don’t use it at all and most of the times the phone reboots on it’s own. This problem makes the device quite unusable in anything more than scrolling Instagram or checking the mail. Also EVERY TIME after updating iOS the cellular module isn’t working at all and I have to update the phone with macOS. I’ve tried resetting it to factory (with and without iCloud backup) and none of this hepled. Any ideas how to fix this?

iPhone SE, iOS 15

Posted on Apr 19, 2024 12:49 PM

Reply

Similar questions

2 replies

Apr 19, 2024 12:54 PM in response to Musiek88

Musiek88 wrote:

My iPhone 14 Pro loses cellular connection every time it gets hot. When browsing web on Safari, using FaceTime or editing RAW photos in the Photos app the device gets very hot in under a minute and losses cellular connection - it’s able to reconnect when it cools down, but this takes 10 to 15 minutes: it’s getting hotter even if I don’t use it at all and most of the times the phone reboots on it’s own. This problem makes the device quite unusable in anything more than scrolling Instagram or checking the mail. Also EVERY TIME after updating iOS the cellular module isn’t working at all and I have to update the phone with macOS. I’ve tried resetting it to factory (with and without iCloud backup) and none of this hepled. Any ideas how to fix this?

your phone is getting hot due to poor cellular data signal as it keeps trying to find a strong signal from your cellular data provider cell tower.

Report the issue to them.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 14 Pro losing cellular signal when hot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.