power and home buttons do not work

my 9th generation ipad has recently been having this issue where my screen is displaying as usual, but i can’t click on the screen for anything, return to my home screen or lock my ipad because the power and home buttons have frozen. for example, i’m watching a movie on netflix and i wanna go to my gallery, i can’t press the home button. the movie will just resume playing because my screen is stuck in the movie and the buttons don’t work too. any ideas what’s causing this issue please?

iPad, iPadOS 17

Posted on Apr 20, 2024 4:00 AM

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Question marked as Top-ranking reply

Posted on Apr 20, 2024 5:10 AM

Two basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions: Turn off your device, put it on charge for at least half an hour, then turn it back on, then, keeping it plugged in, use these gestures:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, it could be a hardware (battery? screen? other internal component?) failure, and I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Apr 20, 2024 5:10 AM in response to hapweett

Two basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions: Turn off your device, put it on charge for at least half an hour, then turn it back on, then, keeping it plugged in, use these gestures:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, it could be a hardware (battery? screen? other internal component?) failure, and I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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power and home buttons do not work

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