The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I cannot access receiving text or sending text. I cannot log onto the Internet at all. Yet my phone shows I am connected to Wi-Fi so I don't understand what's going on?
[Re-Titled by Moderator]
iPhone 11, iOS 16
If you mean SMS texts to non-iPhones that does not use Wi-Fi, it requires a cellular connection.
If you mean iMessages to other iPhones, Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.
If you mean SMS texts to non-iPhones that does not use Wi-Fi, it requires a cellular connection.
If you mean iMessages to other iPhones, Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.
I am unable to send/receive texts or connect to the internet even though my iPhone shows connected to Wifi
