iPhone 14 Plus Froze up

After a new update my iPhone doesn’t work right , White rectangular square on Home Screen, doesn’t recognize face or passcode, I can’t do anything with it. Please help!

iPhone 14 Plus, iOS 17

Posted on Apr 20, 2024 4:06 PM

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Question marked as Top-ranking reply

Posted on Apr 20, 2024 10:40 PM

Try and force restart it to see if the issues persist


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.


2 replies

Apr 20, 2024 10:52 PM in response to Annettegransden

Annettegransden Said:

"iPhone 14 Plus Froze up: After a new update my iPhone doesn’t work right , White rectangular square on Home Screen, doesn’t recognize face or passcode, I can’t do anything with it. Please help!"

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Is your iPhone locked?


Troubleshooting a Locked iPhone:


Hold it Right There!

Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Us Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through 

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iPhone 14 Plus Froze up

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