My iPhone 14 Pro max screen is frozen since yesterday

iPhone 14 pro max, the screen is frozen since yesterday, I tried to follow all steps as per the instructions from apple support, but it doesn’t work


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iPhone 13, iOS 16

Posted on Jul 4, 2024 2:19 PM

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Question marked as Top-ranking reply

Posted on Jul 4, 2024 2:28 PM

Not sure what steps you followed, but you should do a Force Restart. This may take a couple of attempts to get the speed and sequence of the key presses correct and the last step of holding the side button until the Apple Logo appears could take up to 20 seconds. Ignore anything else on the screen during that time.

Force restart iPhone - Apple Support

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Question marked as Top-ranking reply

Jul 4, 2024 2:28 PM in response to AmrAnwar2014

Not sure what steps you followed, but you should do a Force Restart. This may take a couple of attempts to get the speed and sequence of the key presses correct and the last step of holding the side button until the Apple Logo appears could take up to 20 seconds. Ignore anything else on the screen during that time.

Force restart iPhone - Apple Support

Jul 4, 2024 2:32 PM in response to AmrAnwar2014

We don't know what steps you might have tried.


Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


You have to keep holding the Side Button when you see the "Slide to power off" screen for another 10-15 seconds until the Apple logo appears. Then....you can release the Side Button and the phone will restart.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


However, if the screen is still frozen.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations



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My iPhone 14 Pro max screen is frozen since yesterday

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