Macbook Air not recognizing Kindle Paperwhite 10th gen

When I plug my Kindle Paperwhite 10th gen with a usb C adapter (because macbook air doesn't have usb ports) and using the original cable that kindle came with (and even multiple other cables) it does not show up on Mac. I have used the orignial cable and multiple other cables, I have updated both devices and restarted both devices, I even reset kindle to factory settings, to no avail. At this point, am I just SOL?

MacBook Air (M1, 2020)

Posted on Apr 20, 2024 8:33 PM

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Question marked as Top-ranking reply

Posted on Apr 21, 2024 7:49 PM

Brittanyanne88 wrote:

When I plug my Kindle Paperwhite 10th gen with a usb C adapter (because macbook air doesn't have usb ports)


USB-A ports aren't the only type of USB port. The two USB-C ports on the M1 MacBook Air are USB ports. So is the USB 2.0 Micro B port on the 10th-generation Kindle Paperwhite. Printers often have full-size USB 2.0 B ports, and portable hard drives often have USB 3.0 Micro B ones.


One thing to check if your Mac isn't recognizing your Kindle Paperwhite is that all of the cables and adapters that you are using carry data – and are not just "charging cables."


Another is that the Kindle has enough of a battery charge to do anything. Even when your Kindle is getting power from your computer, it may not show up as a peripheral until it's decided that it has recharged enough.


My 10th-generation Kindle Paperwhite had been sitting unused for months, and its battery was nearly flat. When I plugged it into a USB-C port on my Mac using a USB 2.0 Micro B to USB-A cable + an Apple USB-C to USB cable, the light on the bottom of the Kindle came on, but the Kindle did not show up in the Finder or System Information. Only after it had charged a bit did it enter USB Drive Mode, at which time it showed up in both places.


Some other things to check:

  • Are your Finder {Preferences/Settings} (General and Sidebar tabs) set up to show external disks?
  • Have you given approval for the Kindle to connect to the Mac? On Apple-Silicon-based Mac notebooks, there is a security "feature" that may keep USB and Thunderbolt accessories from working unless you give approval. My Mac is a desktop Mac, so I wasn't forced to deal with that.


If your Mac asks you to allow an accessory to connect - Apple Support

Allow accessories to connect to Mac - Apple Support

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2 replies
Question marked as Top-ranking reply

Apr 21, 2024 7:49 PM in response to Brittanyanne88

Brittanyanne88 wrote:

When I plug my Kindle Paperwhite 10th gen with a usb C adapter (because macbook air doesn't have usb ports)


USB-A ports aren't the only type of USB port. The two USB-C ports on the M1 MacBook Air are USB ports. So is the USB 2.0 Micro B port on the 10th-generation Kindle Paperwhite. Printers often have full-size USB 2.0 B ports, and portable hard drives often have USB 3.0 Micro B ones.


One thing to check if your Mac isn't recognizing your Kindle Paperwhite is that all of the cables and adapters that you are using carry data – and are not just "charging cables."


Another is that the Kindle has enough of a battery charge to do anything. Even when your Kindle is getting power from your computer, it may not show up as a peripheral until it's decided that it has recharged enough.


My 10th-generation Kindle Paperwhite had been sitting unused for months, and its battery was nearly flat. When I plugged it into a USB-C port on my Mac using a USB 2.0 Micro B to USB-A cable + an Apple USB-C to USB cable, the light on the bottom of the Kindle came on, but the Kindle did not show up in the Finder or System Information. Only after it had charged a bit did it enter USB Drive Mode, at which time it showed up in both places.


Some other things to check:

  • Are your Finder {Preferences/Settings} (General and Sidebar tabs) set up to show external disks?
  • Have you given approval for the Kindle to connect to the Mac? On Apple-Silicon-based Mac notebooks, there is a security "feature" that may keep USB and Thunderbolt accessories from working unless you give approval. My Mac is a desktop Mac, so I wasn't forced to deal with that.


If your Mac asks you to allow an accessory to connect - Apple Support

Allow accessories to connect to Mac - Apple Support

Apr 21, 2024 5:18 AM in response to Brittanyanne88

Hello, and thank you for reaching out help in Apple Community.


The reason a device may not be recognized by a Mac is made be the power, port, and cable connections. Please make sure the USB device is turned on and its cables are properly connected. If your computer has more than one USB port, switch the device's cable to another port.


Also try unlocking your device, giving out permissions, change the action token when a device is connected to the power cable, and also check if disks could be shown at the Finder sidebar when it is connected.


If you still can't use the device, contact the manufacturer for more information.


Thanks

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Macbook Air not recognizing Kindle Paperwhite 10th gen

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