Screen stopped being responsive on IPhone 13. Have tried the three button approach and it still is stuck.

On my screen I have a slide to power off, an SOS Emergency Call and a Cancel X button and none of them work.

If I hit the right side button my face screen shot screen comes up with the battery on 40% and the date and time, telling me to swipe up but nothing happens when I do. The screen is totally unresponsive even since I turned it off, and later attempted to turn it back on again.

i was still on 16.? iOS and had turned off auto update to 17.? as I had heard bad Apple press about the update causing problems.

Siri is coming up to tell me I am not connected to the Net, yet my Sim card when taken out still works on my Apple SE. Too many things to understand what has suddenly gone wrong with a phone that was working yesterday.

Posted on Apr 21, 2024 1:54 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 22, 2024 5:09 AM

Finally fixed it after trying 4 different ideas that didn’t work! The fifth idea was to let the phone rundown its battery using one screen of the two I had that stayed on continuously.

Once the battery started getting re-charged by mains power through cable, the screen became responsive again and I have a perfectly operating phone.

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 22, 2024 5:09 AM in response to SteveRagnar

Finally fixed it after trying 4 different ideas that didn’t work! The fifth idea was to let the phone rundown its battery using one screen of the two I had that stayed on continuously.

Once the battery started getting re-charged by mains power through cable, the screen became responsive again and I have a perfectly operating phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screen stopped being responsive on IPhone 13. Have tried the three button approach and it still is stuck.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.