How do I remove unknown devices attached to my Apple id

Yes I have two unknown devices attached to my Apple ID and I don’t know how to remove them

Posted on Apr 21, 2024 3:41 PM

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Question marked as Top-ranking reply

Posted on Apr 21, 2024 3:50 PM

Settings > [your Apple ID] > [the device] > Remove From Account

17 replies

Apr 21, 2024 10:13 PM in response to SheDevil4684

  • Where are you seeing that you have 2 devices attached to your Apple ID? Screenshot of that would be helpful
  • The logs that were posted are found on any iPhone and do not show that your iPhone has Malware or being monitored.
  • The default grid icon usually happens when you run low on device storage or there is data corruption when syncing the apps. Sometimes you can Force Restart your iPhone to resolve the issue if you have space. It may take a couple of attempts to get the speed and sequence of the key presses correct and the last step of holding the side button until the Apple Logo appears could take up to 20 seconds. Ignore anything else you see on the screen until you see the Apple Logo.

Force restart iPhone - Apple Support

  • Run Safety Check to change your Apple ID/Passcode and to also review what information is being shared. You will also be able to see any other device that is signed into your Apple ID.

How Safety Check on iPhone works to keep you safe - Apple Support

  • When using iCloud Photos, it will always tell you that the photo will be deleted on all of your devices when you delete a picture even if you only have 1 device. That is a standard message to let users know how it works.

Apr 21, 2024 4:14 PM in response to SheDevil4684

That grid icon can mean a storage corruption, such as from an iPhone or iPad that has been filled to capacity.

The only way I’m aware to resolve that sort of corruption is a backup, a factory reset, and restore. (And not filling storage.)


Restore your iPhone, iPad, or iPod to factory settings - Apple Support (links to backup & restore info)


Telemetry is best left for app developers and for Apple, and filled with arcane and ominous and utterly benign text.


Apr 21, 2024 9:29 PM in response to MrHoffman

So I have done that I’ve factory reset my stuff 3 times in the past week and when I told them that it keeps telling me that there are other devices connected to my Apple ID that I don’t own but it’s not showing me the devices anywhere and every time I go to delete a photo it says that it will delete on all my devices and I have no other devices connected to my Apple ID and I’ve seen my husband and sons devices move on the find my phone app in strange ways and my safety check will not work on my phone it’s like someone is mirroring my device and I feel like I’m losing my mind I’ve been locked out of my social media accounts and my Apple ID so many times I can’t even count I feel like I’m losing my mind I really think someone hacked my stuff but no one believes me!

Apr 21, 2024 9:52 PM in response to MrHoffman

Also I didn’t have issues with my phone or tablet until I started do business with and threw social media and I was not very familiar with the fact that u can end up with malware on ur device from just opening a picture message or anything like that. It’s only in the last two months have I become very educated on electronics, domains, links and the internet since I started having issues a year ago! I honestly think I was targeted or am being stalked by someone no one believes me but there is something not right with my devices iv tried telling my husband he says I’m crazy which has made me very suspicious of him because he is actually tech savvy! But I’m on my phone all day and Ik how its supposed to run and function and it is not functioning they way it’s supposed to! My camera light comes on when I have no apps open the mic light comes on when I have no apps open I have made sure that no apps have access to it and they still come on and it said that there is a pcsk mirroring in my hardware and that it’s dirtied and I don’t have the money to paysomeone to look at it and I’ve become very suspicious of giving anyone my phone I’m at my whits end and don’t know who to go to or know who can fix it



[Edited by Moderator]

Apr 21, 2024 10:36 PM in response to SheDevil4684

There is nothing odd in those additional logs. We all have those and trying to look for a solution in a diagnostic log is not going to happen. They are only available to be sent to Apple Engineers, when requested, who have special decoder software to make sense of the information. An Apple Engineer is not going to explain the logs to you and serve no purpose to the user. There is nothing in those logs that will tell you that somebody is remote accessing your iPhone.

Apr 22, 2024 6:37 AM in response to SheDevil4684

Posting unsolicited images of what is benign and mundane telemetry data from an iPhone 14 Pro running the current iOS 17.4.1 version isn’t all that helpful for anything past letting all know about the presence of apps and extensions including GrubHub, UberEats, Postmates, Wallet, Square, WebKit, MalwareBytes, Pokémon Go, and what’s probably Yahtzee.


Telemetry doesn’t typically include anything sensitive or confidential, though. Or anything malicious.


One of the earlier images did include an indication of what can be a storage corruption, though.

Apr 22, 2024 3:37 PM in response to Mac Jim ID

So my safety check will not work at all for some reason even the people at Apple can not figure out why and it doesn’t show on my device it’s when I actually call Apple it gives me 3 iPhones to choose from and I only own 1 and as far as storage goes I have tons. Of available storage and what would cause storage corruption and what is a PCSCK mirror status do you know?

Apr 22, 2024 4:09 PM in response to MrHoffman

Yes I’ve back it up reset it and reloaded and it still am having issues I really think someone is mirroring my phone to be honest because I found PCSCK mirroring status in the reports and I can’t do a safety check because it doesn’t work and every time I take it to Apple they get real uncomfortable and don’t know what to do same thing as the two unknown devices attached to my Apple ID when I call Apple they give me 3 iPhones to pick from and I only own one! Then I found the PCSCK mirroring on my phone today

Apr 22, 2024 4:34 PM in response to SheDevil4684

SheDevil4684 wrote:

So my safety check will not work at all for some reason even the people at Apple can not figure out why and it doesn’t show on my device it’s when I actually call Apple it gives me 3 iPhones to choose from and I only own 1 and as far as storage goes I have tons. Of available storage and what would cause storage corruption and what is a PCSCK mirror status do you know?

  • The Safety Check does show information being shared with 2 people. You received an error because one of the apps that it attempts to gather the information from has been deleted. This could include Find My, Health, Notes, Calendar, or the Home app. It has happened to other people as well for different reasons, but not because their device was being remotely monitored. Post a screenshot after you select the OK button to reveal the people you are sharing to. What happens when you select each person? Also post a screenshot by scrolling to the bottom of the page at Settings > [name on top]. Of course you will want to redact any Apple ID that is shown.
  • Storage corruption does occur when the apps are being synced, sometimes when the phone is set up and other times when syncing to a computer. Have you tried the Force Restart? If that did not help, you should Factory Reset your device and if you are concerned about security, do not restore from a previous backup. Using your Apple ID will be fine.
  • I do not know what PCSCK stands for, but it was chosen by an Apple Engineer and it means more to them then it does anyone else viewing the logs. Just to prove that everyone has the same logs that you are seeing, here it is on my device. There is no need to continue to post these Diagnostic logs as we all have them and they are not going to provide any information that will reveal a problem.

Apr 22, 2024 4:51 PM in response to SheDevil4684

Yeah, one of the local iPads is just chock full of that, but only in the iCloud-related sync’d files.


Other devices checked lack the sync’d files, so no symbols there.


I’d guess the apparently-undocumented acronym is Protected Cloud Storage Container* Kit, which will be mirroring various data.


Probably related to CloudKit.


I’m going to get back to some other reading now.



*unsure about this second C, but this all reeks of iCloud and CloudKit sync infrastructure and its related containers. Not of display or screen mirroring.


Apr 22, 2024 5:39 PM in response to SheDevil4684

SheDevil4684 wrote:

they get real uncomfortable and don’t know what to do same thing as the two unknown devices attached to my Apple ID when I call Apple they give me 3 iPhones to pick from and I only own one!

It’s long past time to worry about PCSCK and all the log stuff and focus on the real issue, which is the part of your story you perhaps haven’t considered and certainly haven’t shared.


Who has ever had access to your Apple ID and password? Who has had access to your device(s) while signed in to your ID? Under what circumstances? Why?


Don’t reveal the answer here unless you choose to do so, but the answer will reveal the crux of your issue.



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How do I remove unknown devices attached to my Apple id

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