Audio issue with Car Play

After working well for two years suddenly, after the last iPhone update, I no longer have audio prompts during navigation with Apple Car Play. My car is an Audi etron. Everything else seems to work. Thoughts?

Posted on Apr 22, 2024 11:19 AM

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Question marked as Top-ranking reply

Posted on Apr 22, 2024 11:26 AM

One potential solution to try is to check the audio settings within your iPhone while connected to CarPlay. Sometimes, updates can reset certain settings, causing issues with audio output. Ensure that the volume level is turned up for navigation prompts specifically, as they may have been inadvertently muted or turned down.


Additionally, you might want to check if there are any updates available for your Audi e-tron's infotainment system. CarPlay functionality can be affected by both iPhone and car software updates, so ensuring that both are up to date might resolve the issue.


If adjusting settings and updating software doesn't resolve the problem, it could be worth trying a few steps such as disconnecting and reconnecting your iPhone to CarPlay, restarting both your iPhone and the car's infotainment system, or resetting CarPlay settings on your iPhone.


If the issue persists after trying these steps, it's possible that there may be a compatibility issue between the iPhone update and the Audi e-tron's CarPlay system. In that case, reaching out to Official Apple Support or Audi customer service for further assistance would be advisable. They may be able to provide more specific guidance or escalate the issue to their respective engineering teams for investigation.


Lastly, you might also consider reaching out to other Audi e-tron owners or visiting online forums and communities dedicated to CarPlay users.

2 replies
Question marked as Top-ranking reply

Apr 22, 2024 11:26 AM in response to rmpoole1

One potential solution to try is to check the audio settings within your iPhone while connected to CarPlay. Sometimes, updates can reset certain settings, causing issues with audio output. Ensure that the volume level is turned up for navigation prompts specifically, as they may have been inadvertently muted or turned down.


Additionally, you might want to check if there are any updates available for your Audi e-tron's infotainment system. CarPlay functionality can be affected by both iPhone and car software updates, so ensuring that both are up to date might resolve the issue.


If adjusting settings and updating software doesn't resolve the problem, it could be worth trying a few steps such as disconnecting and reconnecting your iPhone to CarPlay, restarting both your iPhone and the car's infotainment system, or resetting CarPlay settings on your iPhone.


If the issue persists after trying these steps, it's possible that there may be a compatibility issue between the iPhone update and the Audi e-tron's CarPlay system. In that case, reaching out to Official Apple Support or Audi customer service for further assistance would be advisable. They may be able to provide more specific guidance or escalate the issue to their respective engineering teams for investigation.


Lastly, you might also consider reaching out to other Audi e-tron owners or visiting online forums and communities dedicated to CarPlay users.

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Audio issue with Car Play

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