iMessage only showing the first letter of text messages since updating to iOS 17 (currently running 17.4.1)

This happens randomly and it's unpredictable, often several times a day. It can happen in a group text, single thread, with iMessage only users and/or SMS users, so it's not isolated to one type of text message. The full message will preview on the notification lock screen but when I go to read the message this appears. I'm using a 12 Pro Max and my friend with a 15 Pro Max has the same issue. The only fix is to close the messaging app then reopen it, which is only a temporary fix. I updated to 17.4.1 and the issue is still occurring. I don't have the option to postpone upgrades due to corporate accounts which require updates to run.


Is there another software update coming to fix this bug? It's extremely annoying (and pretty much inexcusable) to have a bug that fundamentally renders useless what is arguably the most used application on an iPhone. Please like if you have the same issue so this get's noticed by developers. Thanks



iPhone 12 Pro Max

Posted on Apr 22, 2024 11:56 AM

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Posted on Jun 28, 2024 10:18 AM

The order that comments appear here when using Reply is annoying, so I'm reposting a solution:

I just got off with a very helpful Apple Care supervisor. The problem appears to be using Accessibility to increase font size and elect Bold text. Turn those off in Accessibility, and instead use Display and Brightness to select Bold and larger text. That worked on my iPhone 15 Pro.

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139 replies

Jul 5, 2024 8:02 AM in response to TJJL2000

Apple support. Apple support. Apple support.


maybe now the algorithms will get you to actually look and respond? This is so bad on a basic functionally that I am truly looking at switching off Apple iPhone completely. How in the world is this not an URGENT issue for Apple to resolve and issue a patch? We know you can do it Apple. It has worked before.


And yes, me too. I don’t have bold text turned on. I have tried every fix here. I do have my text size bigger because I actually need bigger text without glasses.


oh hey, maybe if we make this an accessibility issue or DEI or other disabled user issue they will care? So there it is officially for you Apple - I am disabled and need glasses. Your phone is not making it possible to access my phone.


Something could surely make you wake up and fix this!

Aug 30, 2024 7:40 AM in response to TJJL2000

Had it, got it fixed.

i got a new iPhone 15 plus, and this happens to my messages. So I came here to look for answers. Nothing. The suggestions didn’t correct it.

so I called Apple. The guy didn’t seem to know about the problem, but he had me change some settings, and the problem went away.

i was left unable to receive calls or connect to WiFi. Grrr. Escalated to a top tech on the phone, who ran diagnostics, but was unable to complete, due to the settings. He made me an appointment at the Genius store. They determined that they had done nothing wrong, and said to contact my phone and internet providers.

that was big fun, hours of it, complicated by the fact that they couldn’t call me to test it, if their fix didn’t work. Big fun.

we did get it fixed, though. It was very disappointing that Apple left two other companies, and hours of my time, to resolve a problem that they are, by now, fully aware of.

im really sorry, but I don’t remember what they had me change.

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iMessage only showing the first letter of text messages since updating to iOS 17 (currently running 17.4.1)

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