Mail has stopped working

Mail has stopped working. It erased all my folder messages and only delivers new mail sporadically. I've decided to remove the mailbox and start over. Instructions say to open mail settings and click remove. Where the heck do I find Mail settings?



Posted on Apr 22, 2024 11:59 AM

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Question marked as Top-ranking reply

Posted on Apr 22, 2024 7:18 PM

Depends on OS version..


Remove email accounts

When you remove an email account, the account’s messages are removed from your Mac. Copies of messages remain on the account’s mail server and are still available (from webmail, for example).

Important: If you’re unsure whether messages you want to keep are still on the mail server, move or copy them to a mailbox stored on your Mac (the mailbox appears in the On My Mac section in the Mail sidebar) before you remove the account in Mail.

  1. In the Mail app  on your Mac, choose Mail > Settings, then click Accounts.
  2. Select an account, then click the Remove button .
  3. Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts settings. Open System Settings > Internet Accounts, select the account and turn Mail off.



3 replies
Question marked as Top-ranking reply

Apr 22, 2024 7:18 PM in response to maryfromcasa grande

Depends on OS version..


Remove email accounts

When you remove an email account, the account’s messages are removed from your Mac. Copies of messages remain on the account’s mail server and are still available (from webmail, for example).

Important: If you’re unsure whether messages you want to keep are still on the mail server, move or copy them to a mailbox stored on your Mac (the mailbox appears in the On My Mac section in the Mail sidebar) before you remove the account in Mail.

  1. In the Mail app  on your Mac, choose Mail > Settings, then click Accounts.
  2. Select an account, then click the Remove button .
  3. Note: If the account is used by other apps on your Mac, you’re asked to remove the account in Internet Accounts settings. Open System Settings > Internet Accounts, select the account and turn Mail off.



Apr 22, 2024 10:43 PM in response to BDAqua

Thanks for the quick response but I found those instructions, too. My problem is with the first instruction to open Mail and click on settings. I see no listing for settings anywhere in Mail. My Mini is on Monterey 12.7.4. I have searched every menu item on Mail. I have Preferences which leads me to account information but nothing called settings. Since I can't find Settings, I can't follow the subsequent instructions.

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Mail has stopped working

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