MacBook Air M2 internal keyboard & trackpad malfunction

For the better part of a few months I have had issues with my MacBook internal keyboard after the lid is closed or the computer is shutdown. Anytime I close the computer, the keyboard dims completely, trackpad becomes locked and will not press down, and keys are no longer functional. To make it even more interesting, occasionally when rebooting using the power key I am met with a pink glitch screen before it reboots. Immediately upon reboot these issues cease. I have cleared countless files, updated software, and done many other supposed fixes to no avail. Any help is appreciated, and I can attach videos as needed :)

MacBook Air (M2, 2023)

Posted on Apr 22, 2024 6:58 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2024 1:55 AM

flavortowned wrote:

For the better part of a few months I have had issues with my MacBook internal keyboard after the lid is closed or the computer is shutdown. Anytime I close the computer, the keyboard dims completely, trackpad becomes locked and will not press down, and keys are no longer functional. To make it even more interesting, occasionally when rebooting using the power key I am met with a pink glitch screen before it reboots. Immediately upon reboot these issues cease. I have cleared countless files, updated software, and done many other supposed fixes to no avail. Any help is appreciated, and I can attach videos as needed :)

From the above series of trouble shooting and the result it has Not effected


Meaning the computer return to Normal Operating Functionality of the Keyboard and Trackpad


Looks like a Hardware Issue that can only be truly determined by a Servicing by the Experts


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location call Centres 


 Contact Apple for support and service

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 23, 2024 1:55 AM in response to flavortowned

flavortowned wrote:

For the better part of a few months I have had issues with my MacBook internal keyboard after the lid is closed or the computer is shutdown. Anytime I close the computer, the keyboard dims completely, trackpad becomes locked and will not press down, and keys are no longer functional. To make it even more interesting, occasionally when rebooting using the power key I am met with a pink glitch screen before it reboots. Immediately upon reboot these issues cease. I have cleared countless files, updated software, and done many other supposed fixes to no avail. Any help is appreciated, and I can attach videos as needed :)

From the above series of trouble shooting and the result it has Not effected


Meaning the computer return to Normal Operating Functionality of the Keyboard and Trackpad


Looks like a Hardware Issue that can only be truly determined by a Servicing by the Experts


Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location call Centres 


 Contact Apple for support and service

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Air M2 internal keyboard & trackpad malfunction

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.