CONTACTING CARD ISSUER FOR AUTHENTICATION FAILURE

I am trying to purchase Final Cut Pro off the App Store but it gets to the "contacting card issuer for authentication" page then goes blank.

it is irrelevant which card I try (I have tried bank and visa ) as both banks do not seem to be receiving the request.

I tried (as other suggested), to use paypal as a purchase method but that also failed at the verification page.

it really shouldn't be this hard to give apple £300, its rather aggravating to be unable to buy apps.


any suggestions would be greatly appreciated.


Dave M



MacBook Pro 16″, macOS 14.4

Posted on Apr 23, 2024 11:23 AM

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Question marked as Top-ranking reply

Posted on Apr 24, 2024 1:05 AM

Resolved... after retrying with a mobile network (failed) I used an ethernet cable to connect and it worked and authorized through bank first time.

The issue (for me) seemed to have been my wifi/MacBook Pro settings.


sorted


Dave M

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CONTACTING CARD ISSUER FOR AUTHENTICATION FAILURE

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