I have successfully downloaded the upgrade from Ventura 13.4.1 (c) to Sonoma on my Mackbook Pro purchased last year. However, when installing, at the very end of the installation I receive the error message "Failed to personalize the software update. Please try again." - see below. I have turned off the computer and then retried. My experience with doing much more is very limited.
MacBook Pro 15″, macOS 10.14
I've had better luck from the Safe Mode because I evidently had some 3rd party software that interfered with the downloading and installing so try the following: #1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.
NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following:
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
#2 - go to the System/Software Update preference pane and begin the download.
#3 - download and run the installer from the Safe Mode.
I've had better luck from the Safe Mode because I evidently had some 3rd party software that interfered with the downloading and installing so try the following: #1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.
NOTE: Safe Mode boot can take up to 3-5 minutes as it's doing the following:
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
#2 - go to the System/Software Update preference pane and begin the download.
#3 - download and run the installer from the Safe Mode.
Per Apple support: "These advanced steps are primarily for system administrators and other experienced users who are familiar with entering commands in Terminal."
I am not an experienced user who is familiar with entering commands in Terminal
If an error occurred while updating or installing macOS
Jumping from Ventura 13.4.1 (c) released July 12, 2023 - sorry is a leap of faith.
Technically possible but . . more difficulty for some
Updating Macbook Pro from Ventura to sonoma
