My family and I love to listen to music on the weekend mornings, but lately apple music hasn't been working. We've restarted it multiple times and even still we have to mirror another device onto the apple TV box to play music. What happens is that once we play a song, it will go to it's little icon near the lyrics but won't play the actual song. Please help me fix this.
The TV box is a third generation.
Confusingly, there are two models named “3rd generation”:
The subscription is linked to only one account on the box and that is the main account. We've also checked if the subscription is still working and it is.
Ok, this doesn’t point to a solution yet, but does exclude some possible reasons.
What happens is that once we play a song, it will go to its little icon near the lyrics but won't play the actual song.
When e.g. an iPhone is streaming using AirPlay, then the AirPlay destination device is listed at the bottom, in the middle, between the lyrics button and the playlist button — as intended and as expected.
This works for me, as I assume it used to work for you in the past.
Can you AirPlay anything? E.g. a short video recording from your iPhone? Is that playing? With or without sound?
Unfortunately, I haven’t seen the clues as to why your music wouldn’t play. At this time, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
What is your model Apple TV box?
Identify your Apple TV model - Apple Support
Find your Apple TV model number - Apple Support
Is this about using the Apple Music subscription service?
For using the Music app on the Apple TV box: if the Apple TV box is configured for multiple accounts, then verify that the currently active account on the Apple TV box has the Apple Music subscription linked to it. Else switch accounts.
Verify that the music isn’t in a paused state, by trying the Play/Pause button on the remote. For AirPlay, try the Play/Pause options on the sending device.
The TV box is a third generation. The subscription is linked to only one account on the box and that is the main account. We've also checked if the subscription is still working and it is.
It is fine now. We've managed to fix it. Thank you for your help.
We've managed to fix it.
Alright, good one! Enjoy the music.
If you are willing, can you elaborate for future readers that may have the same issue?
Why won't my apple music work on my apple TV?
