Can’t turn on or off personalized ads setting

I was just resetting all setting on my iPhone using the “reset” option in my iPhone setting. After that, I try to open AppStore cause I want to browse games. Then there’s popup about personalised ads and the button was greyed and can’t be pressed.

iPhone 8, iOS 15

Posted on Apr 27, 2024 11:58 AM

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Question marked as Top-ranking reply

Posted on Apr 27, 2024 12:22 PM

Go to Settings/Privacy & Security/Apple Advertising/Personalized ads to turn it on or off. If you can’t turn it on that may mean you have a business or school email account on your phone, it is under Parental Controls, or it is controlled as part of a Mobile Device Management (MDM) plan.

4 replies

Apr 27, 2024 9:41 PM in response to Promesius

Promesius wrote:

I still can’t turn it on. Before resetting everything works fine, and I’m sure it wasn’t under parental control. I’m not sure if it has business or school email or under MDM. In case of it is controlled by MDM or have
business or school email, what should i do?

One place to check for MDM software is at Settings > General > VPN & Device Management. If you have anything listed there, it is being managed. In some cases you may be able to remove the MDM profile, but most of the time this is prevented and you will need to contact the company that installed the profile.

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Can’t turn on or off personalized ads setting

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