Difficulty completing online purchases.

Question

Level 1

8 points

Difficulty completing online purchases.

iPad Pro 11 inch 2nd generation iOS 17.4.1 (mine)

iPad Air fifth generation (partners)

Using Safari

My partner has been placing Waitrose supermarket orders online for over four years without any problems.Two weeks ago, the final payment stage would not complete.

We tried using mine, but the change of delivery address didn’t work properly.

Next, we tried to log on to Sainsbury's - log on would not complete on either iPad.

Tried to register with Amazon - success! (My Amazon a/c is OK)

Would still prefer to use a familiar supermarket, so loaded DuckDuckGo app. - everything works.

Can I add, I had similar problems with the Lakeland site, wouldn’t work on Safari, fine with DDG.

iPad Pro, iPadOS 17

Posted on Apr 28, 2024 6:01 AM

Reply

Answer 1

Top-ranking reply

LotusPilot

Level 10

303,980 points

Apr 28, 2024 6:08 AM in response to DeesFolly

If you are experiencing issues with some websites and not others, try clearing Safari's cached website data:

Settings > Safari > Clear History and Website Data

Reply

Answer 2

LotusPilot

Level 10

303,980 points

Apr 28, 2024 8:01 AM in response to DeesFolly

Do you have any content blocking Apps installed on your iPad? If so, you may need to either whitelist the websites that are causing difficulties, or modify the blocking rules. Ensure that you accepted any website cookies.

Similarly, are you using any security Apps, such as Norton or MacAfee? If so, these may be interfering with the website or your Safari browser.

Reply

Answer 3

DeesFolly Author

Level 1

8 points

Apr 28, 2024 6:59 AM in response to DeesFolly

Cleared Safari history and website data on both iPads - and tried the apps as well as the websites. The same problems persisted.

I'm not really bothered by this as I found a solution, but I can't believe we were the only two people affected. Also, there are lots of elderly people (like my partner) who rely on online shopping, and if they come across a problem are thrown into total panic.

If Apple can't fix it, at least warn people about it

Reply

Difficulty completing online purchases.

Similar questions