Philips Brilliance 279p monitor disconnects randomly from MacBook Pro

Hello,


How to connect MacBook Pro laptops to Philips 279p monitors without random disconnections?


It's showing "no signal detected" multiple times a week using the USB-C to USB-C monitor cable.


Impacted laptops:

  • MacBookPro18,3 with macOS:14.2.1
  • MacBookPro M1 with macOS:14.4.1


Philips 279p monitors are plug-and-play without firmware updates.


The fallback solution is to use a USB-C hub and an HDMI input to display the laptop's image on the monitor.


Thank you for your help!


Emmanuel

MacBook Pro (M1, 2020)

Posted on Apr 30, 2024 7:28 AM

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Question marked as Top-ranking reply

Posted on May 3, 2024 8:29 AM

The screenshot you showed said the display AND the Mac it was connected to were capable of 3840 by 2160. But this is PROVIDED that the data pathway provided is error-free.


Error-free at top resolutions requires high spec and surprisingly SHORT cables. Cables "shipped in the box" are notorious for being 'lowest bidder' cables, and are often inadequate to support the highest resolutions the display could attain.


certified USB cables for this use should have the older USB SuperSpeed PLUS symbol or better:



.

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10 replies
Question marked as Top-ranking reply

May 3, 2024 8:29 AM in response to mandem10

The screenshot you showed said the display AND the Mac it was connected to were capable of 3840 by 2160. But this is PROVIDED that the data pathway provided is error-free.


Error-free at top resolutions requires high spec and surprisingly SHORT cables. Cables "shipped in the box" are notorious for being 'lowest bidder' cables, and are often inadequate to support the highest resolutions the display could attain.


certified USB cables for this use should have the older USB SuperSpeed PLUS symbol or better:



.

May 7, 2024 8:54 AM in response to mandem10

<<. The two macbook pro are not capable of 4k >>

(max resolution: 1680 * 1050).


Your statement as written is not correct according to the Published specifications for BOTH of those Macs.

However, as I noted, reliable connection over USB-C cables requires certified cables with base capability of at least 10 G bits/second that are appropriately Short.


The USB controller will reverse inbound and outbound lanes to provide about 20 G bits/sec "mostly outbound" connection, which support the 17.18 G bits/sec outbound data rate required for DisplayPort over USB-C -- good for 4K up to 75 Hz, 5K up to 60 Hz, or 6K up to 30 Hz.


I stand by what I wrote above.

May 10, 2024 7:26 AM in response to Grant Bennet-Alder

Hi,


The resolution I mentioned, 1680x1050, refer to the internal display resolution of an older MacBook Pro model, not the maximum capability of its external display output.


As stated, the majority of our Macbooks do not have the display disconnection problem (only two laptops on a 58-machine lot).


Our vendor cables are full USB 3.1 Gen 2 cables that support DisplayPort Alt Mode and handle 4K resolution (at up to 60 Hz). Given the consistent performance of USB 3.1 Gen 2 cables across most of our laptops, it seems reasonable to conclude that the cable quality or capability isn’t the root cause of the disconnection issues experienced with the two problematic laptops. Else the disconnection issue would have involved all the Macbooks.


This is why I suspect a local power supply issue or an electric interference rather than an unreliable capability connection.


Thank you.


May 2, 2024 7:25 AM in response to Grant Bennet-Alder

Hello.


Thank you for your input.


We already used a one-meter USB-C 3.1 cable supplied by Philips and the default HD resolution for

display.



A power management incompatibility?


Or as in the Philips manual: 2.4Ghz wireless devices, such as, wireless mouse, keyboard, and headphones, maybe have interference by the high-speed signal of USB 3.2 devices, which may result in a decreased efficiency of the radio transmission.


https://www.philips.co.uk/c-p/279P1_01/brilliance-lcd-monitor-with-usb-c-docking/overview


Thank you.


Emmanuel



May 2, 2024 9:55 AM in response to mandem10

Why do I have difficulty with Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?

Some USB 3 devices can generate radio frequency interference that can cause Wi-Fi and Bluetooth devices operating in the 2.4GHz band to have issues communicating with your computer. Here are some tips to avoid this issue:

• If your USB device has a cable long enough that you can move the device, place it away from your Mac—and make sure not to place it behind your Mac, or near the hinge of its display. The antennas for Wi-Fi and Bluetooth are located there, and USB 3 devices placed there might interfere with your wireless connections.

• If you're using adapters or dongles on a Mac computer with Thunderbolt 3 (USB-C) ports, plug them into the front port on the left side of your Mac, or into the ports on the right side (if your computer has them). These ports are the farthest away from the antennas, making interference less likely.

• To avoid interference on the 2.4GHz band using Wi-Fi, try using the 5GHz band instead. You can change this on your wireless base station. Bluetooth always uses 2.4GHz, so this alternative isn't available for Bluetooth.

from:

About USB on Mac computers - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support



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Philips Brilliance 279p monitor disconnects randomly from MacBook Pro

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