Brand new iPad LOST less than a week after purchase
I purchased a new iPad for my autistic non-verbal teenaged son last week (on April 25). Now, less than a week later, it has COMPLETELY disappeared. I cannot find it via iCloud and it seems to be offline. I did turn off Location tracking for my son's safety and - in hindsight - just learned that it needs to be On for the device to be tracked. I thought I turned on Lost Mode and gave my phone number to contact in case some kind soul found it, but the customer service rep on Apple claimed it is not showing as Lost. I am at my wits' end. As you probably guessed, I am NOT tech savvy at all and I am really struggling here. There is a Pending status when Apple tries to track the device. Please help. Is my son's iPad lost for good? We cannot afford another iPad and need help finding his device. Please help!
iPad, iPadOS 14