I suspect calling Apple Support is a hack. Is it?

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Level 1

8 points

I suspect calling Apple Support is a hack. Is it?

System iMac 27" mid 2012 OS 10.13 High Sierra

While using Google to research, it produced a local, small on line and print news bureau with info I was searching. It is legitimate, I've done business with them. I clicked its "Download" button that produced messages that my computer was taken over locked [it was] and directed me to call 1-844-621-**** which I did NOT.

I had to do a power off and startup to get out of lock up condition.

I've contacted the news bureau whose tech is going to return my call.

[Edited by Moderator]

iMac 27″, macOS 10.13

Posted on May 3, 2024 1:11 PM

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Answer 1

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Servant of Cats

Level 8

43,257 points

May 3, 2024 3:34 PM in response to BobWeir

BobWeir wrote:

I clicked its "Download" button that produced messages that my computer was taken over locked [it was] and directed me to call 1-844-621-**** which I did NOT.

I had to do a power off and startup to get out of lock up condition.

Scam! Good idea not to call the number!

Sounds like maybe the news bureau was not careful about whom they let run ads on their site.

Federal Trade Commission - How To Spot, Avoid, and Report Tech Support Scams

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Phony "tech support" / "ransomware" popup… - Apple Community

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Answer 2

VikingOSX

Level 10

127,172 points

May 3, 2024 2:57 PM in response to BobWeir

Only Apple and Apple Certified Service Providers are legitimate support organizations. Any other business entity real or fake should not be given access to your Mac or allowed to service it. To do so is a grave risk.

Avoid websites that generate those bogus pop-ups that instruct you to call a phone number. All scams.

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I suspect calling Apple Support is a hack. Is it?

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