Something popped up on my husband's Apple Air,
saying my computer was locked down by Apple Rechnical Support saying to call 1-8********4. I suspect it's a scam, but I'm locked. what should he do?
Something popped up on my husband's Apple Air,
saying my computer was locked down by Apple Rechnical Support saying to call 1-8******4. I suspect it's a scam, but I'm locked. what should he do?
[Edited by Moderator]
MacBook Air 13″, macOS 14.7
It's a scam. Your computer is not "locked".
If you can't close the window, hold the power button until the machine shuts off, then re-start it.
It's a scam. Your computer is not "locked".
If you can't close the window, hold the power button until the machine shuts off, then re-start it.
Because your Mac might be set to reopens previously-used windows, in an attempt to be helpful, you may want to know this trick:
Control which windows Safari reopens on Mac - Apple Support
"To prevent windows from reopening the next time you open Safari, press and hold the Shift key while opening Safari."
That will keep the site that presented the scam message from automatically reopening, and getting a chance to try to lock your browser again. Then you can clear history, and make a note to yourself never to go back to a site that would abuse you in such a fashion.
To add to @Servant of Cats' response, I would highly recommend turning off all browser notifications as well since they have also been known to be a source of scams.
Stop unwanted Notifications - Apple Community
computer locked. May be a scam
