iphone powering off on its own

my iphone 14 pro max keeps shutting off and restarting and then when i press all three buttons to turn it back on it goes to 10 percent no matter what and it just keeps doing it and idk what to do

iPhone 14 Pro Max, iOS 17

Posted on May 13, 2024 1:03 PM

Reply
1 reply

May 13, 2024 1:10 PM in response to lydea193

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Or, if the phone continues to power off.......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

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iphone powering off on its own

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