voicemail deleted 17.5 update

I had the same issue after updating to OS 17.51 - all old voice mails disappeared.

Contacted Apple tech support, and here's what they recommended:

"Let's try to reset network settings on your device so please Tap Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

Resetting network settings resets Wi-Fi networks and passwords, as well as cellular and VPN settings that the customer has used before."

This restored my old VM's that were previously missing. Hard reset my phone 2x, that did not help (prior to contacting Apple).

Verizon is our carrier and they do not allow you to see/view/hear voice messages. My phone was also backed up via iCloud, but apparently VM's not stored there.

Good luck.

the 17.5.1 update erased all my voicemail - after reading a few post, I turned my phone off and back on but still no voicemail, I called my voicemail but the old ones were not there. I rebooted my phone by turning it off and back on 4 times and finally the voicemails came back. I then immediately disabled auotmatic software updates.

As I haven’t seen any other reports of it, the fix should be with your phone or your carrier as voicemail is a carrier-provided service. The first thing to check is with your carrier, and ask if they have a voicemail outage. What you can check:

• Voicemail requires cellular data, so make sure cellular data is on
• Go to Down Detector - Crowdsourced Outage Check and see if other users have reported a problem
• Log in to your carrier’s voicemail server (the instructions should be on their website, but it is usually done by opening the Phone app, go to the dial pad, and hold the “1” for 2 seconds, or call your own number)
• See if the messages are still on the server.

I tried rebooting my phone and it didn’t work. Came here and saw that someone had to reboot their phone twice to get their voicemails back. Tried that and it worked! Thank goodness, my mom has dementia and I’ve been saving her voicemails for years since the initial diagnosis. I was crushed when I thought I had lost them. That would have been enough to send me back to Android…

I just rebooted my iPhone and all of my voicemails are back!

I just worked with an Apple Specialist on this issue and it worked for my Iphone.

Try this:

1Turn Visual Voicemail off

2 Turn Visual Voicemail on

3 Close your voicemail app

4 Open the app

Someone here suggested a reboot, I tried and it worked.

Took 3 reboots but they are back. Wonder if Apple knew this was a potential issue…

If rebooting your iphone didn’t restore voicemails lost after “upgrading” to ios 17.5, try again. It worked for me the second time.

I rebooted my iPhone, but none of the voicemail messages came back. Then I called into my voicemail. Dialing *86 on the Verizon network, and a few of my messages came back, but not all of them. This is a problem.

So frustrating, I usually wait at least a week to upgrade for new iOS versions, but this time I immediately upgraded because I was anxious for Siri to get fixed so that it stops duplicating words when you dictate.

Had my saved voice mails deleted with IOS 17.5.1. One was saved from a great friend who died. How about Apple weigh in on this, one apologize, and two provide the proper fix instead of relying on it’s users. Also lost instructions from a doctor I desperately needed. So far have not retrieved!!

17.5.1 IOS update deleted my very important saved voicemails. Is there some reason Apple does not apologize for this and also offer the fix rather than rely on its users. It took many steps but was able to recover but one was too late regarding a Dr. appt. And caused real problems. Not happy with Apple!!

Same thing has happened to me!

All of my voicemails were removed besides my greeting.

Thank you for posting this. It worked!