This first happened with the “office”, but now has happened with several other series I have purchased.
peacock is one of the worst streaming services I have ever used, so I bought the series to avoid having to suffer through the app.
But Apple TV won’t permit me to watch them all without subscribing to peacock, it also won’t function properly in “up next” either.
Has anyone found a fix?
[Edited by Moderator]
when the series is “purchased” through iTunes, is peacock the content “provider”.
I meant to differentiate between buy TV shows in Apple’s (iTunes) Store, versus content access through a third party app — while this is about content that is available on both. And by ‘content provider’ here, I would label Apple as content provider for (iTunes) Store purchases, and I would label Peacock as content provider for subscribers that use the Peacock TV app.
The series is owned by me, and there was to requirement at purchase to use their streaming app.
I think it could be more clear if you would specify the show, and episode number. Then there’s something to check for how your issue might be caused.
If this can’t be rectified, I guess my only option is a refund.
I meant to show that a certain episode number might be available on one, but not the other, while both have the same content for the given episodes. It wouldn’t have to be about missing content, if e.g. two episodes are consolidated for one, but not for the other. Like: ep. 15+16 together could be listed as 15 (extra long) on one, but separated as 15 and 16 on the other — when both have the exact same content but differently numbered. You wouldn’t be missing out on anything then. Nothing to rectify. It happens regularly. But that needs verification on how the episode numbering differs exactly.
If you are missing out on what you thought would be in your purchase, then I think asking for a refund is something to explore.
____________________
Separately from the above, it might be that the Apple TV app is just confused about what content provider a certain episode should be linked to (e.g. from a prior generated connection). Try going to the Details page for the episode (on the TV show main Details page, click the episode description tile instead of the episode still frame/poster art image tile), then scroll down to How to Watch, and select the intended content provider there (if multiple are listed).
Generally it won't unless you have the option enabled.
How are you navigating to the show? Select Apple TV+, then home (top left). Scroll down to and select library from the resultant menu. Then select TV shows.
How are you attempting to watch? If you search the show you should be presented an option to watch. Or, you can stream from your library.
It is possible that Peacock uses a slightly different episode numbering, causing a certain episode number to try to open it through the only matching content provider. E.g. when a two-parter is unified or not. But that needs scrutinizing the episode that causes the difference, to be sure if that is the case.
Not sure what you mean by how am I attempting to watch. I’m using Apple TV, the same way I watch everything else.
I can find the series, it seems to happen on select shows, not the entire series, it it will not function properly in “up next”.
I can find the show in my library. It will not permit me to watch some episodes. When I select some of the shows, it immediately prompts me to install peacock to watch the show.
it will also not allow me to play in up next.
That is exactly when it occurs, But when the series is “purchased” through iTunes, is peacock the content “provider”. The series is owned by me, and there was to requirement at purchase to use their streaming app. If this can’t be rectified, I guess my only option is a refund.
What I think is you want to watch stuff from the wrong tab , if you have a Apple TV+ subscription you are able to watch everything in the Apple TV + tab only
Nope, that’s not the problem. It won’t even come up in the up next section in Apple+
Why is Apple TV forcing me to subscribe to peacock to watch things I have purchased?
