I have a Citronic U-pad 2 channels. I can get power to it from the iMac (Sonoma 14.4.1) via the USB cable, but it refuses to recognise the device. Not there in System Sounds, and not there in the Audio MIDI utility.
I can get the device recognised in my elderly Macbook Pro (Catalina), but not the mics. I've checked the cables and connections at both ends. Nothing showing up. Can anyone advise me please?
iMac 24″, macOS 14.4
By "drivers" they mean the internal MacOs USB drivers for audio devices, not anything you load.
Are you using a hub?
I assume that this is a USB-A device and the iMac is a USB-C. Have you tried it with just the Apple USB-A to USB-C adapter?
If you *haven't* used a hub, you might try a powered one.
Return it, macOS isn’t supported.
I bought the Apple adapter, and wow, it all works beautifully. Thank you, Keith, for your help.
How do you get that MacOS is not supported? Compliant Midi USB devices are OS agnostic.
It sounds like it is *not* compliant though.
I am also confused about the "Duplex Stereo In/Out" since a 2 mic input should *not* be stereo.
OP: I would take them up on their offer to be "happy to help".
Tough to argue with “Compliant Midi USB devices are OS agnostic” …
…still, assuming that piece of head-scratching mini word salad means something (doesn’t in the Apple world), the Citronic spec doesn’t even mention MIDI. Not even Windows.
So no matter how one looks at it, I’d say the next adventure around corner is getting djshop to cough OP’s money back. Based on reviews, lots of nerve-wracking thrills yet to come hohoho.
Anyways, thanks for chirping in! 🍻
Thank you. I contacted the manufacturer, who responded thus: "The unit is just a generic soundcard, there may be a problem with your drivers, I would try using it on another computer to make sure the U-pad isn't faulty."
That's why I checked it with the MacBook Pro. But he does mention 'drivers'. There is nothing about drivers on either their website, or in the manual.
I’d return it - they’re clueless.
Yeah, sorry, midi should not have come up, but the idea is the same, that class compliant - in this case USB audio device - devices should be OS agnostic.
Have been using a hub. I'll try the Apple adapter. Could do with it anyway. Thanks for your help
Great, happy to hear! 👌👍
You are welcome.
iMac 24 fails to recognise audio interface with 2 mics
