Apple TV+ works on all devices except for my MacAir M2

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Level 1

4 points

Apple TV+ works on all devices except for my MacAir M2

Hi

So Ive been trying to use the Apple TV app on the MacBook Air and the app homepage works just fine. It's when I click on a video it just pops with a black screen and crashes straight away. Ive tried resetting everything and Ive updated to the latest software but the same problem keeps on occurring. This just happens on the Air and everything works just fine on my phone, iPad and smart TV.

Would you guys know a solution for this problem? Please let me know

Cheers

MacBook Air, macOS 14.5

Posted on May 21, 2024 8:11 AM

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Answer 1

Urquhart1244

Level 10

147,436 points

May 22, 2024 2:48 AM in response to drudwn19

Please try these Mac troubleshooting steps:

How to use safe mode on your Mac - Apple Support. ‘Safe mode’ can help you to determine whether an issue is caused by software that loads as your Mac starts up.
How to test an issue in another user account on your Mac - Apple Support. If an issue stops happening when you log out of your macOS user account and log in with another, the issue could be related to the files or settings in your user account (like app preferences).

Let us know the results of these tests.

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Apple TV+ works on all devices except for my MacAir M2

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