My iPhone XR is acting sporadic

My IPhone XR is jumping from screen to screen and moving by itself without being to touched, glitching apps, and not responding to touch, randomly. It's not hacked. Is it possessed?


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iPhone XR, iOS 17

Posted on May 21, 2024 3:20 PM

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Question marked as Top-ranking reply

Posted on May 21, 2024 3:29 PM

Is it possessed?


No, but an iPhone screen component is very likely failing.


Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Or, the screen is still acting up......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

2 replies
Question marked as Top-ranking reply

May 21, 2024 3:29 PM in response to chessa256

Is it possessed?


No, but an iPhone screen component is very likely failing.


Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Or, the screen is still acting up......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

May 21, 2024 3:26 PM in response to chessa256

It appears this is a failed Digitizer that is built into the screen. This ghost touches are most common when the screen is cracked, but the Digitizer can fail even without a cracked screen. Most likely a screen replacement will fix the issue, but diagnostics done by Apple should be the first thing to do. The screen replacement will cost $199(US) without AppleCare.

iPhone Repair & Service - Apple Support

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My iPhone XR is acting sporadic

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