Iphone 13 Pro Max - Green Screen and Apple refuse to repair for it

I experienced green screen and apple store refuse to repair for it. I've never open up the iphone and repair my phone outside of Apple store. Now, Apple store refuse to repair it because of the screw is rusty. How shall i go about ?

iPhone 13 Pro Max, iOS 17

Posted on May 21, 2024 8:47 PM

Reply

Similar questions

2 replies

May 21, 2024 9:18 PM in response to ElfSorcerer

A screw being rusty is an indication of water damage and Apple wont touch it after that. That could also be why the screen or other electronics have gone bad and causing display issues.


Since the warranty is considered void at this point, you could try a third party repair shop to replace the screen but be aware that a third party screen could cause more issues as well such as Face ID no longer working.

May 21, 2024 9:26 PM in response to ElfSorcerer

ElfSorcerer Said:

"Iphone 13 Pro Max - Green Screen and Apple refuse to repair for it: I experienced green screen and apple store refuse to repair for it. I've never open up the iphone and repair my phone outside of Apple store. Now, Apple store refuse to repair it because of the screw is rusty. How shall i go about ?"

-------


Getting an iPhone Screen Repair:

Did they tell you why they wouldn't repair it? Almost seems they see it as intentional damage; that you are getting service in a country/region other than where you purchased it; or that you are not the original buyer of this.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 13 Pro Max - Green Screen and Apple refuse to repair for it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.