My iPhone 12 is reporting a 'mobile service issue'. It says to make sure latest iOS is installed. But when I try to install update, it gets stuck at 'verifying update' every time. I've tried doing it through a laptop but then it says it failed due to 'unknown error'. Can anyone help?
iPhone 7 Plus, iOS 14
It can’t verify because you don’t have a network connection. First check for a carrier update→Manually update your carrier settings on your iPhone or iPad - Apple Support
Next contact your carrier and ask if they have a local outage or a problem with your account.
If none of that helps, go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:
If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.
It can’t verify because you don’t have a network connection. First check for a carrier update→Manually update your carrier settings on your iPhone or iPad - Apple Support
Next contact your carrier and ask if they have a local outage or a problem with your account.
If none of that helps, go to Settings/General/About and look at Modem Firmware. Is the entry blank? If it is you need to reinstall it by restoring the phone to factory settings, then restoring a backup. Back up the phone first, of course:
If the modem firmware DOES have a value you may have a hardware problem. The first step is what I just posted, but after that you need to contact Apple support using the Get Support link at the top of this page.
Can't connect to mobile service
