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How to fix Accessibility settings issue leading to Browser Crashes on Sonoma?

Lately, I have been having many issues, such as several of my browsers crashing when trying to visit sites I have visited for a long time. Sites like Amazon, Best Buy, PNC Bank, and many others. It isn't just one browser that has this problem. I have the same issues on Safari, Chrome, Firefox, Duck Duck Go, and Edge. Some sites will crash in one browser but not another. From the crash logs, the issue mostly deals with the Dispatch queue: create-voices-avspeech


I have been trying to find this issue on the web to no avail. I have found that it might have something to do with Accessibility in settings specifically related to Spoken Content. I get this error: Extension process Accessibility(32872) exited, and Live Speech, I get this error: Extension process Accessibility(32996) exited.


I have tried finding more information, but these IDs change every time I visit them.


I'm in desperate need of a solution to this problem. If anyone has any insights or potential fixes, I would greatly appreciate your assistance.


I am running on macOS Sonoma V 14.5


[Re-Titled By Moderator]


iMac 27″, macOS 14.5

Posted on May 22, 2024 10:13 AM

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Question marked as Top-ranking reply

Posted on May 24, 2024 9:42 AM

Slightly easier fix:


I had essentially the same problem. Web pages making every browser crash.

System settings crashing on Accessibility-> Spoken Content and Live Speech

I went into preferences and found that the only recently changed pref was:


com.apple.SpeakSelection.plist


So I deleted that and System Settings Accessibility-> Spoken Content and Live Speech immediately began to work again and web pages began to display without crashing.

62 replies

Jun 11, 2024 9:15 AM in response to BDAqua

Yes, I looked there and also searched for all plist files on my Mac. It’s nowhere to be found.


I set up a new user on my Mac and, under this test user, the accessibility crash problem isn’t an issue. I checked the Preferences folder and did find the file you all indicated under this new user.


I’m truly stumped.

Jun 28, 2024 5:20 AM in response to carfax

Thanks a lot!!

I got crazy for the past week!

Firefox crashing every time I was opening pages that I was commonly opening several times a day.

Switched to Safari and same story!!

I was ready to reinstall everything or downsizing the last macOS Sonoma.

And then, I opened the crash report and start to search the error codes and magically you gave the solution!


Many many thanks!

Giovanni

Jun 30, 2024 8:17 AM in response to carfax

I just spent a week trying to sort this out on my own, but no joy. I turned to the Apple Support chat, but after three unsuccessful sessions they bumped me up to a supervisor. While I was walking through the problem in a screen share I noticed that the crash report always had the same "create-voices-avspeech" error message. I pointed that out to the Apple support supervisor and he told me to wait while he checked something. A minute later he came back with this advice:


delete com.apple.SpeakSelection.plist


I wonder if he just Googled the error like everyone else here did, and then found this page. In any case, this was absolutely the solution.

Aug 3, 2024 11:01 AM in response to Tigerladybarb

I will add my most grateful thanks for this fix. Had exactly the same problem in the last 3 days and was about to attempt drastic measures this afternoon until I saw this thread. Chrome, Safari and (default) Firefox all crashing. The plist deletion did the trick. Have no idea how the plist change occurred. Muchas gracias.

Aug 8, 2024 7:32 AM in response to Tigerladybarb

Just adding my $.02 worth...I had a similar problem, but also my screen zooming in Accessibility Options wasn't working, either (I use that function a LOT). Was getting multiple crashes of items all related to Accessibility components. Deleting the com.apple.SpeakSelection.plist fixed the preference pane crash right away, and a reboot fixed the zoom issue.


THANK YOU CARFAX. EXTREMELY helpful!!!!

May 22, 2024 3:13 PM in response to Tigerladybarb

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


If the above doesn't help follow rkaufmann87's recommendation of running Etrecheck and posting the full report via the "Additional Text" button:





How to fix Accessibility settings issue leading to Browser Crashes on Sonoma?

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