How to fix Accessibility settings issue leading to Browser Crashes on Sonoma?

Lately, I have been having many issues, such as several of my browsers crashing when trying to visit sites I have visited for a long time. Sites like Amazon, Best Buy, PNC Bank, and many others. It isn't just one browser that has this problem. I have the same issues on Safari, Chrome, Firefox, Duck Duck Go, and Edge. Some sites will crash in one browser but not another. From the crash logs, the issue mostly deals with the Dispatch queue: create-voices-avspeech


I have been trying to find this issue on the web to no avail. I have found that it might have something to do with Accessibility in settings specifically related to Spoken Content. I get this error: Extension process Accessibility(32872) exited, and Live Speech, I get this error: Extension process Accessibility(32996) exited.


I have tried finding more information, but these IDs change every time I visit them.


I'm in desperate need of a solution to this problem. If anyone has any insights or potential fixes, I would greatly appreciate your assistance.


I am running on macOS Sonoma V 14.5


[Re-Titled By Moderator]


iMac 27″, macOS 14.5

Posted on May 22, 2024 10:13 AM

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Question marked as Top-ranking reply

Posted on May 24, 2024 9:42 AM

Slightly easier fix:


I had essentially the same problem. Web pages making every browser crash.

System settings crashing on Accessibility-> Spoken Content and Live Speech

I went into preferences and found that the only recently changed pref was:


com.apple.SpeakSelection.plist


So I deleted that and System Settings Accessibility-> Spoken Content and Live Speech immediately began to work again and web pages began to display without crashing.

62 replies

May 22, 2024 3:13 PM in response to Tigerladybarb

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


If the above doesn't help follow rkaufmann87's recommendation of running Etrecheck and posting the full report via the "Additional Text" button:





May 23, 2024 5:26 PM in response to Tigerladybarb

Hi Tigerladybarb - I had exactly the same issue straight after a Somona upgrade ... browser apps crashing on certain sites (Chrome, Firefox, Safari) - their dumps showed the crashes were linked to speech. I had the same errors in System Preferences -> Accessibility-> Spoken Content and Live Speech. Also in terminal "say hello" threw an exception.


I created a separate admin account on the macbook and tested for the above - none of the symptoms were present so how I fixed it was to make a backup of ~/Library/Preferences/com.apple.* from both my existing and my new user accounts, then when logged in as my existing account, copied in the files from my new admin account overwriting the old settings. Apologies if anyone is looking for precision but I didn't find the specific properties list file as this does reset most of your settings but I was able to quickly redo my changed settings.


Not suggesting this approach is for purists as it needs more precision but it worked for me no guarantee it will work for anyone else - I first backed up all files in my ~/Library/Preferences in case I needed them


Login as new user

mkdir /tmp/user1

chmod 777 /tmp/user1

cp ~/Library/Preferences/com.apple.* /tmp/user1


Login as original user then

cp /tmp/user1/com.apple.* ~/Library/Preferences

Question marked as Top-ranking reply

May 24, 2024 9:42 AM in response to TwiggyBloke

Slightly easier fix:


I had essentially the same problem. Web pages making every browser crash.

System settings crashing on Accessibility-> Spoken Content and Live Speech

I went into preferences and found that the only recently changed pref was:


com.apple.SpeakSelection.plist


So I deleted that and System Settings Accessibility-> Spoken Content and Live Speech immediately began to work again and web pages began to display without crashing.

May 24, 2024 10:43 AM in response to Tigerladybarb

You would find in in the User's Home directory /Library/Preferences


Since the home folder's Library is usually hidden one way to get there is to use the Finder's Go menu and select "Go to Folder..." and type in: ~/Library/Preferences


Or you can hold down the Option key on your keyboard and select the Go menu in Finder - with the Option key held down the user's Library will appear in the list.


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How to fix Accessibility settings issue leading to Browser Crashes on Sonoma?

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